FAQs
ORDERS
In your customer area, click on the “Your orders” section. You can then access the list of your orders and their status. The tracking link will be sent by email as soon as the order is shipped.
Delivery
Orders placed on the www.laurynelz.com website are processed from Monday to Friday.
The products will be shipped to the delivery address you indicated during the ordering process. Lauryn Elz brand cannot be held responsible for possible data entry errors and their consequences in terms of delays or delivery errors. In this context, you will be responsible for all costs incurred for the return of the goods.
Deliveries in France are made within 48 to 72 hours, excluding Sundays and holidays, from the date of receipt of the “order shipped” confirmation email. We invite you to follow the progress of your delivery.
In case of absence at the time of the passage of the carrier, your parcel will be deposited in a point relay near your delivery address. Unclaimed packages will be returned to the sender.
Lauryn Elz brand declines all responsibility for delays in delivery caused by the absence of the recipient of the parcel or in the event of failure to collect the parcel within the time limit set for this purpose.
Lauryn Elz brand cannot be held responsible for delays in delivery due to errors or disruptions caused by the carriers.
Regarding delivery problems, any defect or delay in delivery exceeding eight working days must be reported to the Lauryn Elz customer service department as soon as possible by e-mail to info@laurynelz.com.
When you place an order in step 1 “Addresses” you have the possibility to add a different address from your delivery address by unchecking the box “Use the same address for billing. You can also modify your addresses in “My Account”, by clicking on “My addresses” and thus select an address for delivery and add a billing address.
We propose you the delivery by :
- Colissimo at home
- Chronopost
Payment
You can pay your order by :
– Credit card (VISA, Eurocard, Carte Bleu, American Express and Mastercard)
– Paypal (by credit card or Paypal account)
If you are not satisfied with your purchase for any reason, you have the possibility to return the items within 14 days from the date of receipt of the order to the following address
To: Lauryn Elz
15 rue Garnier
94500 Champigny sur Marne
France
We accept to take back the new articles, not used and accompanied by the original labels. We invite you to keep the shipping packaging.
We remind you that the return of your article is at your expense and that no return can be accepted without having contacted the Lauryn Elz team beforehand by indicating Subject – Lauryn Elz Return at the following email address
info@laurynelz.com
As soon as we receive and verify your return, we will proceed with the reimbursement using the same method of payment that was used for your purchase.
Not proceeding to the exchange, we invite you to return your order to us in order to perceive your refunding and to order again the desired product.
Exchanges and feedback
If you are not satisfied with your purchase for any reason, you have the possibility to return the items within 14 days from the date of receipt of the order to the following address
To: Lauryn Elz
15 rue Garnier
94500 Champigny sur Marne
France
We accept to take back the new articles, not used and accompanied by the original labels. We invite you to keep the shipping packaging.
We remind you that the return of your article is at your expense and that no return can be accepted without having contacted the Lauryn Elz team beforehand by indicating Subject – Lauryn Elz Return at the following email address
info@laurynelz.com
As soon as we receive and verify your return, we will proceed with the reimbursement using the same method of payment that was used for your purchase.
Not proceeding to the exchange, we invite you to return your order to us in order to perceive your refunding and to order again the desired product.
Secure Payment
Mastercard/ Visa / Paypal
Free Shipping
Over 200€ in France
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